jetwin Privacy Policy

1 Types and Sources of Information Collected

jetwin collects various types of information to operate its services. This information comes from two main sources — what you provide directly, and what is collected automatically through your use of the platform.

1.1 Information You Provide

During account registration, identity verification, and financial transactions, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Copy of national ID card or passport (for identity verification)
• Mobile banking details used for deposits and withdrawals (bKash, Nagad, Rocket, Upay account numbers)
• Content of communications sent via support chat or email

1.2 Automatically Collected Information

When you use our website or app, the following information may be collected automatically:

• IP address and device type
• Browser and operating system information
• Time spent on the site, pages visited, and click data
• Cookie and session data
• Betting history, game participation, and transaction records

2 Purpose of Using Information

jetwin uses collected information only for specific and legitimate purposes. Information is not used for any purpose beyond those listed here.

The main purposes for which information is used are:

1. Account management: Handling registration, login, and account security.
2. Identity verification: Confirming user identity and age (21+) in accordance with applicable regulations.
3. Transaction processing: Completing deposit and withdrawal requests correctly.
4. Customer support: Resolving your questions and complaints promptly.
5. Fraud prevention: Detecting unusual activity to keep accounts secure.
6. Service improvement: Analysing user experience to improve the quality of the site.
7. Notifications and promotions: Informing you of new offers and updates where you have given consent.

3 Information Sharing and Third Parties

jetwin does not sell your personal information to any third party. However, sharing limited information with certain trusted partners may be necessary to operate the service properly.

3.1 Who Information May Be Shared With

• Payment processors: Information required to complete transactions via bKash, Nagad, Rocket, and Upay.
• Technology service providers: Companies involved in server hosting, cybersecurity, and analytics services.
• Game providers: Studios such as Pragmatic Play, PG Soft, Evolution, and JILI — only the information necessary for game operation.
• Legal authorities: Information required to meet legal obligations or by court order.

3.2 Limits on Sharing

All third parties are contractually bound to use the information they receive only for the specified purpose and to follow our privacy standards. If any partner breaches these terms, immediate action is taken.

4 Cookie Policy

Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience on the site.

4.1 Types of Cookies

• Essential cookies: Required for basic site functionality and secure login. Disabling them may prevent the site from working properly.
• Functional cookies: Remember your preferences (language, theme) so you do not have to set them each time.
• Analytics cookies: Collect anonymous data to help us understand which parts of the site are used most.
• Targeting cookies: Help display relevant advertisements with your consent.

4.2 Cookie Control

You can disable or delete cookies at any time from your browser settings. Note that disabling essential cookies may prevent some features of the site from working.

5 Data Security Measures

jetwin has put both technical and administrative measures in place to protect your information.

5.1 Technical Security

• SSL encryption — all data transfers are conducted over encrypted channels.
• Firewall and intrusion detection systems.
• Two-factor authentication option.
• Encrypted storage of sensitive information.
• Regular security assessments and vulnerability testing.

5.2 Administrative Security

• Access to data is restricted to authorised staff only.
• Regular privacy and security training for staff.
• A rapid response plan in the event of a data breach.
• Regular review of all access logs.

Please note that no one can guarantee 100% security on the internet. Keeping your account password strong and not sharing it with anyone is also your responsibility.

6 Data Retention Period

jetwin retains your information only for as long as it is needed or required by legal obligations.

• Active accounts: All information is retained while the account is active.
• Closed accounts: Financial transaction records are retained for a set period even after the account is closed.
• Transaction data: Retained for the period required under financial regulations.
• Cookie data: Deleted in most cases at the end of a session or after a set period.

Information that is no longer needed after the set period is securely deleted or anonymised.

7 Your Rights

You have certain important rights regarding your personal information. jetwin is committed to honouring these rights.

7.1 Access and Correction

You may contact us at any time to find out what information we hold about you. If any information is incorrect, you may request that it be corrected.

7.2 Deletion Request

In certain circumstances you may request that your information be deleted. However, where legal obligations exist, it may not be possible to delete all information immediately.

7.3 Objection to Processing

You may withdraw your consent for marketing communications at any time. In that case, we will stop sending promotional messages.

7.4 Portability

Where technically possible, your information can be provided in a structured, readable format.

8 Protection of Minors

jetwin strictly provides services to those aged 21 and above. We never knowingly collect personal information from any minor.

Date of birth is verified at registration, and additional identity verification is carried out in cases of doubt. If we become aware of an account belonging to a minor, that account is closed immediately and all information is deleted.

For more information on responsible gaming, please read our Responsible Gaming Guidelines, which include details on account limits and self-exclusion.

9 International Data Transfers

To operate jetwin's services, your information may in some cases be stored or processed outside Bangladesh — particularly in connection with server hosting and game providers.

In such cases we ensure that the receiving party follows appropriate data protection standards and is bound by legal obligations through a contract.

10 Policy Changes and Updates

jetwin may update this privacy policy from time to time to keep pace with changes in technology, law, or business. For significant changes, we will notify you via your registered email or through a notice on the website.

Continuing to use the site after a change has been made means you have accepted the updated policy. We therefore recommend visiting this page regularly.

If you have questions about the general terms of use of the site, you can find more information on our About jetwin page.